Internet Marketing

Tips for Building Your Own Successful Chatbot (Tips 3)

Avoid fully open-ended conversations
Bots can get confused, and open-ended conversations can lead to a poor experience for the user. If your bot doesn’t have highly-advanced language processing, then an open-ended question like “How can we help you today?” may or may not work. Frankly, it could wind up going in a direction you don’t even predict.